Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original tags and accessories, and in its original, undamaged packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@babyabout.co.uk. Returns sent without prior authorisation will not be accepted.

Return Shipping Costs

Where a return is requested and there is no fault, damage, or error with the item supplied, the customer is responsible for arranging and paying the cost of returning the item to Baby About.

We recommend using a tracked and insured delivery service, as the returned goods remain the customer's responsibility until they have been received by us.

If the return is due to the item being faulty, damaged in transit, or we have supplied the incorrect item, Baby About will provide a prepaid return shipping label or arrange collection where appropriate.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you have received the wrong item. We will assess the issue and work with you to resolve it as quickly as possible.

Product Condition

Returned items must not have been used beyond what is reasonably necessary to inspect them. Items returned with signs of use, damage, missing parts, or without their original packaging may be subject to a reduction in the refund amount where permitted by applicable consumer law.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalised products
• Personal care items
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Sale or clearance items

If you are unsure whether your item is eligible for return, please contact us before arranging a return.

Exchanges

The quickest way to exchange an item is to return the original item for a refund (where applicable) and place a new order once your return has been accepted.

UK Consumer Cancellation Rights

If you are purchasing as a consumer within the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

To exercise this right, you must notify us within the 14-day cancellation period. You then have a further 14 days to return the goods.

Where a return is made under these cancellation rights and there is no fault with the goods, the customer is responsible for the cost of returning the item unless otherwise agreed by Baby About.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@babyabout.co.uk.